Upstart
is a company that allows its customers to invest in people in return for a
percentage of their future profits. In order to choose people who would be good
investments, the company uses and algorithm for predicting financial success
and willingness to payback their debts and investors. Upstart applicants submit
data such as test scores, the college or university they attended, their gpa,
salary histories, etc. and then use this to predict their work ethic and
willingness to succeed and payback their investors.
The
benefits of this algorithm are that it enables people, such as college
students, who have not had the time to build credit, get funding for their own
loans. Furthermore, the algorithm could be used in the future for other
companies in the loan business. An issue that arises with this is that it could
also close a door for those who did not do as well in these areas. As the
algorithm is supposed to asses willingness to payback, it could close doors for
those who did not go to college and obtain a college degree. This factor in
question leads to an issue with the criteria the algorithm is based on.
Though
this analysis is data-driven, and the algorithm is meant to be objective, it is
written by a human. “Even if the facts aren’t biased, design can be,” said Mr.
Gu who wrote the algorithm, but who also would not have qualified for an
upstart loan using his own algorithm (New York Times). This example shows the
flaws and social bias in the algorithm. Furthermore, it conveys that there are
multiple different definitions of success, and successful people can come from
many different backgrounds such as Mr. Gu who had perfect SAT scores, but
dropped out of Yale. One of the biggest names in the technology industry, Steve
Jobs, did not finish college and had trouble in education institutions even at
an elementary level. He however, was extremely successful and became someone
who would have been able to payback an Upstart loan several times over.
Though
the algorithm has since been changed, there is a lot of uncertainty over
whether or not similar problems will arise. Furthermore, since this is
relatively new, in theory it is suppose to be successful, but a great return on
this has not been seen as it will take a few years for investors to see a
return. The Upstart program allows investors to mentor their beneficiary, and
is to be repaid some of the beneficiary’s profit over the course of some years.
The
algorithm itself provides an opportunity for those like myself, who are weighed
down with college debt, but who have an incentive and will to succeed. However,
the program does not fairly provide this opportunity to people who have not
done well in standard educational institutions.
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