The rise of robots in this society have gotten people nervous that everything will eventually be taken over by robots. However, not all robots have to pose as a potential threat. IBM is working on making robots communicate and interact more effectively with humans. This new type of robot technology could be useful in customer services such as help in hotels, banks and supermarkets. Not only will these robots be able to react to voice recognition, but IBM development them to be able to recognize facial expressions and body language.
One of the major points in this article is that it is making a shift from two-dimensional interaction to a more complex three-dimensional interaction. The two dimensional interaction is the way we’ve been interacting with technology for the past couple of decades. Some of these interactions include touch screens and keyboards. In this article, they state that Siri is still considered to be two-dimensional because it doesn’t pick up on a human’s mood and emotions. These components that two-dimensional interactive technologies don’t have is what IBM is attempting to introduce. Another main point in the article is that these Robots will be used for customer service, where robots do not currently exist. These robots will learn to interact with customers rather than simple roles such as building cars in a factory. The technology is hoped to be able to recognize the tone of the interaction and respond to the customer with a gesture such as a head nod. All of these new advancements are an attempt for robots to interact with humans fully.
I think that this advancement is great for technology, however the article fails to mention the costs that developing this technology will incur. It is true that these robots are being created to minimize error, however it is highly unlikely that these robots will fully be able to interact with humans naturally. Therefore, spending these costs on trying to perfect human interaction is meaningless. Another issue that the article leaves out the fact that there are already people working in customer service areas mentioned. Unemployment is a concern that every country has and the role of these almost human robots would take away the opportunity to employ unskilled workers. It will be interesting to see how IBM manages their costs and how they impact the unemployment crisis with these new robots.
Mizroch, Amir. "Watson CTO: Personal Robots Will Come in Peace." Wall Street
Journal. Wall Street Journal, 2015. Web. 29 Oct. 2015.