Lowes Company is a well known American franchise that controls a chain of retail home improvement and appliance stores. As of recently the franchise has introduced the Oshbot, which is a 5-foot-tall robot that can help costumers find anything they need within the warehouse. The Oshbot has many features that will make the experience for customers and the employees quicker and more efficient. The robot is only being tested at this point in hopes for it to reach all US stores sometime soon.
The article focuses on a number of features the Oshbot contains. With facial recognition, it has the ability to identify you as a human and then help you find what your’re looking for. After you asking for the item it will ask you to confirm exactly what you are looking for and then lead you to the location where it is positioned. It is fast, easy and reduces the stress of the customer when entering a Lowes warehouse. Another idea that article addresses is the concern that many customers complain about, which is language barrier between them and the employees. With the addition of the Oshbot that problem can be easily solved. In fact the article states that ‘it is fluent in seven different language which includes English, Spanish and five different Asian languages.’ One last idea that I found interesting is that the Oshbot is not just there for the consumer but also helps the employees track inventory. The Oshbot has the proficiency ‘‘to track inventory in real time and alert employees when something is either out of stock, stolen or not on the right shelf.” With this feature it can also spot new revenue opportunities for Lowes stores. It is said, "that eventually the Oshbot will also be able to scan items and tell customers whether the store has more in stock.” Like Lowes, many retailers are using employee robots to increase productivity, speed and customer service. It is important that Lowes keeps up with technological advancements because this is becoming our future.
What I noticed about the article is it focuses more on the positives rather than mentioning more of the concerns of the Oshbot. It stated that it is being tested, but fails to mention how the experiment is going or how people are responding to it. Many people may not feel comfortable with asking a robot for help so it is important to constantly report feedback. Also with any first model comes a number of glitches so what exactly are those malfunctions and how they plan to fix it. One major point I feel the article failed to focus on is the number of employees who will lose their jobs when the company decides to move forward with this operation. Although these robots will work for free there is still the down payment of money in order to purchase them and up keep them. The more robots purchased the less employees they will need to have.