The purpose of IS is to be able to use technology to better perform tasks and integrate technology to make a process run more smoothly, quickly and accurately. Typically this is done by human analysis and research in order to find ways to better use technology. However, what if there was a way to circumvent the need for human inter-mediation? This is where Microsoft's, as well as other large name companies such as Facebook and Google, are attempting to break new ground. The use of Artificial Intelligence is becoming the status quo. Companies are encouraging their consumers to interact with the AI in order to things like get help with a product, order something offline, or other menial tasks like schedule an appointment. However, the past of AI is muddled with mistakes. In recent news, the failed release of the AI "Tay" remarks some of the caution that most people have against trusting AI. Within 24 hours of its release, the bot was taught to praise Hitler, claim Bush orchestrated 9/11 and show a strange affinity for illicit drug use. In theory, AI being taught to handle user input is a fantastic venture. However, the learning for the AI must take place in a safe environment where they cannot be so easily corrupted. Once the AI has learned some basic do's and don'ts its potential for success is limitless. Amazon's "Echo" utilizes AI to help make suggestions to their user and to process commands. Much of the success for the AI seems to depend on how it is implemented and certain rules/knowledge embedded in its creation.
The article does a good job of analyzing the failures of AI, but it only slightly mentions the successes. AI has a very long and arduous journey to even come close to being as widely accessible, and successful, as depicted in some science fiction. It also does not seem to highlight that ventures into the world of AI have been as early as the late 90's and early 2000's. AI has come a long way since then, but still has quite the trek remaining.
The article also could do a better job representing the interactions of AI today. It does mention complex and rare examples like "Echo", but neglects even the simpler forms of AI like the bots in computer games. These are much more common place, but not as typically thought of as meaningful forms of AI.
AI has a future in the world. Some people are ready for it, others are very hesitant because of examples like "Tay". Hopefully examples like "Echo" will persuade the masses that AI is meant to be for our betterment. This article is a decent means for introducing the reader to a world with which they are not familiar.