Feedback
from employees play an important role in how supervisors run their business; it
is important for supervisors to know how engaged and content their employees
are. Employee engagement is a key factor in retaining employees. If an employee
isn’t engaged, how will they ever want to remain in the company?
Employee Feedback:
The New Killer App by Josh Bersin who is principal and co-founder, Bersin
by Deloitte, Deloitte Consulting LLP, discusses how difficult it is to retain
employees these days. CEOs do everything they possibly can to keep employees,
but are they so desperate to keep their employees? It is no secret that
companies benefit from retaining employees. One reason for this is because
losing employees means that the company must go through the process of hiring
and training new employees, which is a waste of time and money. Some CEOs
neglect the fact that although they are retaining employees, their employees
may not be happy. While many CEOs only care if their employees are doing their
jobs right, it is important to keep them happy as well. If an employee isn’t happy,
he may negatively impact other employees, causing an undesirable work
environment.
Some may argue that it is impractical for a whole app to
be created for the sole use of feedback surveys when emailed surveys can be
sent out. However, when completing a survey, most people wish that their
identity remain a secret. Does it seem likely that an email with a survey attached
sent to your inbox is just as anonymous as an app that doesn’t even know your
name? This article discusses how it is important for people to know that the
feedback surveys they are taking at work are anonymous. Anonymity helps the
employees to remain honest in their surveys, because, for example, they will
not have to worry about their boss finding out that it was them who complained
about him.
With the constant stress of work, family, and beyond, is
it really worth the hassle to take a long and boring feedback survey? Probably
not. Research shows that simple, one question surveys, convey enough
information for supervisors to know how their employees are doing at work. Not
only are the surveys simple, but they are right at employee’s fingertips. Simple
feedback surveys also benefit supervisors because the feedback is easy to
analyze and is received right at their fingertips as well.
Though app surveys may be the most convenient way to
attain results, it is important to understand that it also has its faults. The
app may unexpectedly shut down or have glitches. In addition, like all surveys,
some employees may not be honest, which creates results that are not always true.
I think that the app is a really innovative way for feedback surveys, because
it helps prevent the issue of anonymity, but there is something about writing
feedback on paper that makes it feel more official to me.
Work Cited:
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