Mark Zuckerberg, the chief executive
of Facebook, wants to bring free Internet to the people all around the world
who lack it, so that they can know what the Internet is all about. So far, his
project, called Internet.org, is in 25 countries, and Facebook is investing
money into delivering cheap Wi-Fi to villages and beaming Internet service from
drones. To expand it to India, Facebook partnered with the cellphone carrier
Reliance Communications to provide free Internet service. The free services include “news articles,
health and job information and a text-only version of Facebook”. The free access
is restricted, which minimizes data usage and the cost for the phone company.
Mr.
Khan, a cellphone shop owner in Mumbai, displayed a banner advertising
Internet.org, but once he found out what it was for, he took it down. Mr. Khan
stated that, “The Reliance connection is very patchy, and I would really have
to sell the customer on it.” Reliance is not popular because of its slow data
network and poor customer service. Because most cell service in India is
prepaid and people have to pay for data, customers do not want free Internet.
Since
many people are skeptical about Internet.org, Facebook has been struggling with
bringing it to India. Many Indians believe that this project is a way to sign
people up for paid plans with Reliance and join Facebook. It is too expensive
to make the entire Internet free. The problem with Internet.org is that it violates
net neutrality. The consumer should decide what they can access on the Internet,
not the operators. Internet service
providers should provide access to all content on the Internet.
In
a post by Mark Zuckerberg on his Facebook page from April, he disagrees with
the criticisms of Internet.org against net neutrality. He says, “We fully support net neutrality. We want to keep the
internet open. Net neutrality ensures network operators don’t discriminate by
limiting access to services you want to use. It’s an essential part of the open
internet, and we are fully committed to it.” He thinks that Internet.org
is a free service for the less fortunate; therefore, it does not violate net
neutrality. Zuckerberg believes that net neutrality
and universal connectivity must coexist, and any arguments about net neutrality
should not be used to prevent underprivileged people from gaining Internet
access.
Although
connectivity improves lives, it seems as if the goal of this project is to
expand business and make money to a new generation of users, not follow its
altruistic claims of educating the public with universal free Internet. I agree
with the mission, but I think it could be approached differently in India. For
example, there could be a certain amount of free data each month that the
consumer could decide how to use. Also, Internet.org should be accessible to
more than just Reliance customers. Right now, Facebook is continuously making
changes to Internet.org and listening to criticism.
Sources:
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